Frequently Asked Questions

Can I take my car to the repair shop of my choice?

You have the legal right to choose a repair shop to fix your vehicle. When reporting your claim, immediately let your insurer know which shop you’d like to repair your vehicle. Your insurer should not attempt to influence your decision regarding where to have your vehicle repaired and is obligated to cover the reasonable costs of repairing your vehicle to its pre-accident condition no matter where you have repairs made.

How long will my vehicle take to be repaired?

Many factors go into the length of the repair. Most repairs will take under one week but some vehicles that have a lot of damage may take up to 30 days to repair. Our experienced staff will make every effort to get your vehicle repaired in a timely manner. From bumper replacement to roll-over vehicles, you can be rest assured that your vehicle is repaired the right way. When we complete an estimate on your vehicle, we will be able to establish the amount of time it will take to repair your vehicle. And, while your vehicle is being repaired, we can set up a rental car so you will not be without transportation.

Does my insurance company have the right to inspect my vehicle?

While your insurance company does have a right to inspect your vehicle, it is not required to do so. If your insurer chooses to perform an inspection, it cannot require you to drive your vehicle to one of its “drive-in” claims center or other similar facility solely under control of the insurance company.

Can the repair shop I select adjust its estimates and charges to absorb the deductible required by my insurance company?

The repair shop cannot change the cost of repairs to help you pay your deductible. Misrepresentation of these facts would constitute fraud.

What is a deductible?

The deductible is the amount you must pay toward a claim before your insurance begins to pay. For example, if you have a $1,500 claim and your policy has a $500 deductible, you will pay the $500 and your insurance will pay $1,000. If you have any questions please contact your insurance agent and they can help you.

Who do I pay my deductible to?

The deductible is paid to Proline Body & Chassis in the form of cash, certified check or credit card when the vehicle is picked up. The deductible must be paid in full before the vehicle is released.

How do you ensure that the paint matches?

Our highly skilled and trained technicians, along with the help of our specialized paint matching computers, will match your painted repairs to the original color of the rest of your vehicle. We strive for perfect repairs.

Estimates

Is there a charge for obtaining an estimate from Proline?

No. Estimates are absolutely free for all customers. The estimates are done by highly qualified individuals using the most up to date computer estimating system available. As the owner of a motor vehicle damaged in an accident, you have the right to choose the shop where you wish to have your vehicle repaired. This is the law!

Why do you need my vehicles VIN number?

The estimating system we use requires a VIN number to pull up the year, make & model of your vehicle plus shows us all the options that it has to give you the most accurate quote.

Do I need an appointment to get an estimate?

No! You do not need an appointment to obtain an estimate, please feel free to stop in anytime. Our Body Shop hours are from 8am to 6pm, Monday thru Friday, and Saturday 9am to 1pm.

What if damages are found that are not listed on the estimate?

This damage is known as “hidden damage” and once found, the insurance company and/or customer are notified as to the nature of the damage and the cost of the repair to be performed.

Is your work limited to certain types of vehicles?

No. We service all makes and models or automobiles and trucks. We welcome the opportunity to assist you with your repair needs.

Payment

If I am having work performed under an insurance estimate, who is responsible for payment?

In most cases if the accident is your fault you are responsible for the deductible if you have one. If the accident was not your fault you are not responsible for any payment. Please contact us to talk about your claim and we can give you a specific answer.

Can my car be released without payment?

No. Company Policy requires that payment be made in the form of an insurance check (you may sign the insurance check over to us or deposit it and make a new check out to us), credit card (not to exceed $5,000), certified check or cash. We do not accept personal checks. Payment must be obtained prior to releasing the vehicle unless other arrangements have been made). Occasionally, checks are issued by insurance companies made payable to financial institutions.

What forms of payment do you accept?

Proline accepts the following forms of payments:

  • Cash
  • Certified Check (No personal checks)
  • Insurance Checks
  • Credit Cards ($5,000 limit max)

Rental/Transportation

Does Proline supply rental or loaner cars?

Proline does not supply a rental to our customers for repairs, but we offer on-site rentals from Enterprise. Partnering with Enterprise Rental Cars is just another service we offer our clients. This convenient step makes the transition from being involved in a car accident, having your car repaired and getting you back to your busy life done with minimal disruption.

Can I get a ride home?

Yes, we can give you a ride home. We can drop you off where you need to go within a 20 minute radius of the shop and when your vehicle is completed we can pick you up if needed.